Gourmet Restaurant

Reviews

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  Typically I would go here with my dad over the years and I never had a problem, always had good friendly service until recently. I decided to go with a couple friend a few months back and had terrible service, an older blond lady was our server and she avoided our table for over half an hour coming towards us then turning away and going else where at least 5 times we eventually were served and went to the counter when we were ready to leave as we didn't want to wait around for the server once more. I assumed this to be a fluke experience so I returned yesterday with my boyfriend and we had the same older blond server after being at the table for a while she came with menus and asked what we would like to drink we order milk and juice and looked threw the menus after about 15 minutes we closed our menus and stacked them together to make it more obvious we were done with them. Another customer came and sat at the table next to us and immediately our server went to his table brought his drink and took his order it was at this point as she was passing us I asked if we could have our drinks and said we were ready to order her response "you will have to wait" after already being there for 20 minutes and watching her serve someone else within 5. So we waited and she finally came with our drinks and took our order. The food came out in a timely fashion and she brought it to our table but took half my meal and stated it was actually for someone else and walked away with it. I ate what I had my boyfriend finished his meal and we watched as two more people were seated and received their drinks and full meals it was at this point I asked a pleasant looking server who was actually paying attention if I could speak to a manager I was guided to him where I said I was still waiting on food and for the second time was receiving poor service. He immediately gave me the rest of my order and I went and sat down to Finnish eating. The blond women came back to our table rudely stating that she was talking to other customers and they couldn't believe she recieved a complaint begrudgingly telling us our meal would be free and finishing with a comment on how young people don't eat there and that we clearly just like to complain. never in my life have I recieved such rude and disrespectful service, I am polite and no I don't tend to complain but the situation warranted it. Doesn't seem to me that young people are welcomed here and despite the good food I will not be returning.
  By Katelyn Bury, August 05, 2016

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About Gourmet Restaurant in Carleton Place